As an accountant, you play an important role in your clients' transition to electronic invoicing. To make that step as easy as possible, we put together an e-invoicing starter pack with clear training materials, handy communication templates and practical tips. This way, you can guide your customers smoothly and confidently towards Billtobox.
Switching to a new platform can be quite a challenge, but don't worry! We're here to help you and your customers get started as smoothly as possible.
That's why we provide clear guides that guide you through all the features and capabilities of Billtobox, as well as about the mandatory e-invoicing that's coming.
With our demos and video tutorials, we guide you step-by-step through Billtobox. From setting up your account to managing invoices, our tools provide clear and actionable support exactly when you need it.
During our webinars, our experts provide your customers with a clear explanation of the platform's key features and best practices. Moreover, it is an ideal time to ask questions and get immediate answers from our team.
Every month we plan new sessions. Be sure to take a look at our calendar and find out which webinar best suits your customers' needs.
During an on-site presentation or webinar, we'll show them around Billtobox, answer their questions and make sure they can get started with confidence.
You choose the setting yourself - from a meeting room in Kinepolis to a unique location such as a casino: anything is possible. This inspiring moment is fully customized and offered by you, the accountant, to your clients.
We offer elaborate email templates that you can easily forward to your customers. They highlight the benefits of Billtobox and e-invoicing, and help your customers get started quickly - without taking up much of your time.
The leaflets give you a clear overview at a glance of exactly what Peppol, e-invoicing and Billtobox are. Short, clear and easy to share.
Would you also like to be able to physically give or send the information about Peppol, e-invoicing and Billtobox to your customers? Then order printed leaflets free of charge. Fill out the form, and we will provide you with the requested copies.
In our FAQ you will find clear answers to the most common questions.
A Peppol ID is a unique identifier that allows you to be recognized on the Peppol network. It works like a telephone number within a telecommunications network. In Belgium, a company is usually registered with at least its company number (from the Crossroads Bank for Enterprises).
A Peppol ID consists of:
- A prefix indicating the type of identification (e.g. 0208 for company numbers in Belgium)
- The actual identification, such as the company number
Note: In the past, Belgian companies could have two Peppol IDs: one based on their company number (with code 0208) and one based on their VAT number (with code 9925 followed by the VAT number). Since 2024, the use of identifiers with code 9925 is no longer allowed.
Invoices addressed to individuals are not covered by the Peppol regulations. However, it is necessary to register your company on the Peppol network in order to receive electronic invoices from suppliers using this channel. This ensures centralized and legally compliant management of your invoices.
You can only be registered with one access point to receive invoices through Peppol. However, you can use multiple service providers for sending electronic invoices, especially in B2B transactions.
Yes, you can still prepare invoices in Excel or Word. However, to send them through the Peppol network, they must be converted to the standardized UBL (Universal Business Language) format used by Peppol.
The steps are as follows:
- Export the invoice to PDF format.
- Import the PDF file into Billtobox, where it is processed via OCR (optical character recognition) technology.
- Send the invoice via Billtobox, which converts the document to the required electronic format for transmission over the Peppol network.
This allows you to continue using your usual tools and still meet the requirements of electronic invoicing.
Important update for new customers:
As of June 2026, we look forward to welcoming new customers to our new, improved platform, Banqup. From that moment on, it will no longer be possible to create a new account on Billtobox.
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