The challenge

For the salons managed or administratively supervised by Kreatos itself, invoicing was handled via a shared mailbox until recently. The salons and suppliers sent their invoices via email, after which they were manually sorted by file and processed. This resulted in a time-consuming process and a risk of errors or missing documents. As the number of salons grew, it became increasingly difficult to maintain an overview. Kreatos wanted not only to work more efficiently but also to prepare for the mandatory e-invoicing requirement in 2026.

The solution

Kreatos came into contact with Billtobox via via. The platform was already being used in a previously acquired salon, and its clear structure and user-friendliness immediately appealed. Kreatos decided to house all its own files in Billtobox. 

All salons involved were connected to the Peppol network, so that suppliers can now submit their invoices directly electronically. These automatically arrive in Billtobox , are bundled centrally and smoothly approved and processed. Thanks to the integration with the internal accounting system, the entire process is now much faster and more accurate.

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"It really eases our workload. All invoices come in the same way, are automatically read and exported to our systems. With the obligation coming up, I expect that soon we will receive 99% of the invoices with certainty." Koen Conings, Kreatos

The benefits

• Centralized and uniform process: All salons under management or administrative follow-up by Kreatos now work in the same way.
• Automation & Efficiency: Invoices are received digitally, automatically read and processed.
• Fewer errors & better follow-up: No more manual sorting and an up-to-date overview of all incoming documents.
• Future-oriented: Ready for the Belgian obligation around e-invoicing from 2026.

Conclusion

With Billtobox , Kreatos digitizes the entire invoice flow of its own salons and the salons for which it monitors the administration. What used to be a fragmented and manual administration is now evolving into a centralized and digital process. The first results are clear: more efficiency, fewer errors and a much better overview. An important step towards a future-oriented administration, ready for the 2026 e-invoicing obligation.